vinewell

  • 2321 Mustang Drive Suite 100 Grapevine, TX 76051
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Privacy Policy

PRIVACY POLICY

  1. Purpose

This Privacy Policy explains how RIM Endeavors, LLC doing business as The Vine Counseling and Wellness (“Company,” “we,” “our,” or “us”) collects, uses, protects, and discloses information obtained through our website and services. We are committed to protecting your privacy and maintaining confidentiality in accordance with applicable federal and state laws, including healthcare privacy laws where applicable.

By using this website, you consent to the practices described below.

  1. Information We Collect

Personal Information

We may collect identifiable information including:

    • Name
    • Address
    • Email
    • Phone number
    • Date of birth
    • Insurance information (if applicable)
    • Payment information
    • Health-related information voluntarily submitted

Non-Personal Information

We automatically collect:

    • IP address
    • Browser/device type
    • Website usage data
    • Cookies and analytics data

  1. Protected Health Information (PHI)

If you are a patient or client, any health information you provide may be protected under applicable healthcare privacy laws. Such information will only be used and disclosed:

    • For treatment, payment, or healthcare operations
    • As required by law
    • With your written authorization
    • To prevent serious harm
    • For public health or safety reporting (if legally required)

We maintain safeguards consistent with healthcare privacy standards to protect PHI.

  1. How We Use Your Information

We use collected information to:

    • Provide services
    • Schedule appointments
    • Communicate with you
    • Process payments
    • Improve services and website functionality
    • Meet legal and regulatory requirements
    • Ensure patient safety and continuity of care

  1. Disclosure of Information

We do not sell or rent personal or health information.

We may disclose information to:

    • Authorized healthcare providers involved in your care
    • Insurance companies for billing
    • Payment processors
    • Technology vendors bound by confidentiality agreements
    • Legal authorities when required by law
    • SMS consent is not shared with third parties

  1. Cookies & Tracking

We may use cookies and analytics tools to enhance user experience and evaluate website performance. You may disable cookies through browser settings.

  1. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information. However, no system is completely secure, and transmission of data is at your own risk.

  1. Data Retention

We retain information only as long as required:

    • To fulfill services
    • For legal and regulatory compliance
    • For medical record retention laws

  1. Your Privacy Rights

Depending on jurisdiction, you may have rights to:

    • Access your data
    • Correct inaccuracies
    • Request deletion
    • Limit processing
    • Receive data copies
    • Withdraw consent

Submit requests to: info@vinewell.com

  1. Children’s Privacy

Our services are not intended for children under 13 without parental consent. We do not knowingly collect information from minors without authorization.

  1. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or policies.

  1. Policy Updates

We may update this Privacy Policy at any time. Changes become effective when posted.

TERMS & CONDITIONS

  1. Acceptance of Terms

By using this website, you agree to comply with these Terms and all applicable laws.

  1. Medical Disclaimer

Content provided on this website is for informational purposes only and does not constitute medical, mental health, or clinical advice. Use of this website does not create a provider-patient relationship.

If you are experiencing a medical or mental health emergency, call 911 or your local emergency number immediately.

  1. Telehealth Services Consent

If you participate in telehealth services through our platform:

You acknowledge that:

    • Telehealth involves electronic communication.
    • Risks include technical failures or unauthorized access.
    • Confidentiality protections are in place but cannot be guaranteed.
    • You may withdraw consent at any time.
    • You may request in-person services where available.

By using telehealth, you provide informed consent for remote services.

  1. Appointment Scheduling & Communication

By submitting forms or scheduling appointments, you consent to being contacted via:

    • Phone
    • Email
    • Secure messaging
    • SMS reminders (if opted in)

Visit http://www.vinewell.com for privacy policy and for Terms of Service.

How do you obtain consent to send text messages? 

Mobile carriers require that businesses that send SMS messages obtain consent from message recipients. 

As a part of the SimplePractice Client Portal and RingCentral VOIP features, clients complete an on-line demographic form including contact information where clients check a box to give consent to receive SMS Messages. Clients also sign an informed consent for electronic communication.

Mobile carriers require businesses to support opt-in, opt-out, and help keywords based on their use case. Businesses are required to honor all opt-out requests, and must allow opt-out via text messaging.


SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from THE VINE COUNSELING AND WELLNESS. This includes SMS messages for customer care, account notifications. Message frequency varies. Message and data rates may apply. See privacy policy at http://www.vinewell.com. Message HELP for help. Reply STOP to any message to opt out.

  1. Payment, Fees & Refund Policy

Payment is due at the time services are rendered unless other arrangements have been made in advance. Fees for services are subject to change with appropriate notice as required by law or professional standards.

Clients are responsible for providing accurate and current billing and insurance information and for payment of any charges not covered by insurance, including deductibles, copayments, and denied claims.

Refund Policy:
Information regarding refunds, including eligibility, limitations, and applicable circumstances, is outlined in detail within the client’s Informed Consent for Treatment document provided prior to the start of services. By engaging in services, you acknowledge receipt of this document and agree to the financial terms described therein.

Client acknowledges that refund policies are defined in this Informed Consent and not on the public website.

If you have questions regarding billing or refunds, please contact info@vinewell.com or 682-233-4325.

  1. Intellectual Property

All content on this website is owned by The Vine Counseling and Wellness and protected by copyright and intellectual property laws. You may not reproduce, distribute, or use materials without written permission.

  1. Prohibited Use

You agree not to:

    • Violate laws
    • Upload malicious code
    • Attempt unauthorized access
    • Impersonate others
    • Interfere with site security

  1. Limitation of Liability

To the fullest extent permitted by law, The Vine Counseling and Wellness is not liable for damages resulting from:

    • Website use or inability to use
    • Technical failures
    • Unauthorized access
    • Third-party actions

  1. Indemnification

You agree to indemnify and hold harmless The Vine Counseling and Wellness, its staff, and affiliates from claims or damages resulting from your misuse of the website or violation of these Terms.

  1. Accessibility Statement

We strive to ensure our website is accessible to all users, including individuals with disabilities. If you encounter accessibility barriers, contact us at info@vinewell.com so we can provide assistance.

  1. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

  1. Termination of Access

We reserve the right to suspend or terminate website access at any time for violations of these Terms or for security reasons.

  1. Entire Agreement

These Terms and Privacy Policy constitute the entire agreement between you and The Vine Counseling & Wellness regarding website use.

 

SMS Terms & Conditions

 The Terms of Service related to SMS communication must be included in the privacy policy or as a stand-alone document. Note: If the customer has a Terms and Conditions page, this information should be included there, not in the privacy policy. The document must include the following:

1- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.


2- Types of SMS Communications:
If consent has been given to receive text messages from [Company Name], messages may be received related to the following (provide specific examples):

Customer Care and Account Notifications

 Example:[THE VINE COUNSELING AND WELLNESS]   Reminder for Jamie Appleseed’s appt. with The Vine Counseling & Wellness with Sharon Fulcher-Estes, ACTP, LPC-S on Tuesday, March 28th at 9:00 am (CDT).  Add to your calendar: iCloud Google Outlook  Practice Location: 2321 Mustang Drive, Suite 100, Grapevine, TX 76051.   Directions to our office  Confirm or cancel appt: https://appt.to/s!mpL3  For additional assistance, please call or text (682) 233-4325. Reply STOP to opt out.

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, up to [X] SMS messages per week may be received related to [Customer Care and Account Notifications].
Example:

[THE VINE COUNSELING AND WELLNESS]   Reminder for Jamie Appleseed’s appt. with The Vine Counseling & Wellness with Sharon Fulcher-Estes, ACTP, LPC-S on Tuesday, March 28th at 9:00 am (CDT).  Add to your calendar: iCloud Google Outlook  Practice Location: 2321 Mustang Drive, Suite 100, Grapevine, TX 76051.  Directions to our office.  Confirm or cancel appt: https://appt.to/s!mpL3  For additional assistance, please call or text (682) 233-4325. Reply STOP to opt out.


4- Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:
Opt-in to receive SMS messages from [Company Name] can be done in the following ways:


By Online Form

6- Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7- Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at (insert the link)
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.


8- Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary